Pack N Pay Storage - Office Location: FAQ

Frequently Asked Questions

How do I cancel my unit?

If canceled between the 1st–15th: ends the current month.
If canceled between the 16th–end: ends the following month.
❗️Cancellations cannot be made over the phone.

What’s the procedure for moving out?

Remove all items from your unit by 6:00 PM on the last day of the month.
Sweep the unit clean so it’s ready for the next renter.
Take a photo of the empty unit showing:
- The unit number
- That the unit is completely empty
Close the unit door and slide the latch shut.
Tuck the pull-down rope inside the unit (not hanging out).
Send the photo to confirm move-out:
📧 contact@packandpay.com
📱 608.406.4278

How do I schedule a rental unit for a future move-in?

All units are rented on a first-come, first-served basis. Join our waiting list to be contacted when a unit becomes available.

Are yearly leases required?

No. Leases are month-to-month. The minimum period includes the rest of the current month and the following month.

What does month-to-month mean?

Your lease automatically renews unless you provide notice by the 15th of the month to avoid charges for the next month.

Do I have to rent a unit online?

Our preferred method is for you to rent online, if you do need assistance you can call our office 608.406.4278 opt 2

Can I live in my unit?

No. Living in storage units is strictly prohibited.

Are the units climate controlled?

No.

Do the units have power outlets?

Yes some of our larger units have lights, power outlet and a powered garage door.

What forms of payment are accepted?

We only accept credit/debit card payments online or over the phone ($20 fee to pay over the phone).

What if my unit is broken into?

Please call the police and notify us.

Does Pack N Pay insure my stored belongings?

No. Storage is at your own risk. Please secure additional coverage through your insurance provider.

How do I report a repair issue?

Please email or call us, pictures help.

What kind of lock should I use?

Use a high-security disc lock. Avoid standard padlocks, which can be cut with bolt cutters.

When is rent due?

Rent is due on the 1st. A $30 late fee applies after the 10th.

What if I lose/misplace my remote and need access to my unit?

In the event the Lessee misplaces, loses, forgets to bring or otherwise fails to maintain possession of the garage door remote, the following fees will be:

$20 per occurence for remotely opening the storage unit (during buisness hours Monday-Friday 9am-5pm)

$40 per occurence for remotely opening the storage unit (after business hours)

$50 per occurence when a staff memeber has to physically drive to your unit to open it (this will only occur during business hours)

$209.50 to replace a lost remote

What are your business hours?

We do not hold office hours, however business hours are between 9am-5pm. You may call anytime. If we miss your call, please leave a voicemail.

Can I park my vehicle outside my storage unit or on the property?

Tenant may park vehicles only directly in front of their rented storage unit and in a manner that does not obstruct access to any other unit, driveway, or common area. Under no circumstances may a Tenant park a vehicle in front of, or otherwise block, a unit not leased by that Tenant.

Vehicles may not be left unattended on the property except when parked directly in front of the Tenant’s own unit for active loading or unloading purposes. Long-term or overnight parking outside of the Tenant’s unit is prohibited unless expressly authorized in writing by Management.

Any vehicle parked in violation of this provision, including but not limited to blocking another unit or being left unattended outside of the Tenant’s unit, may be removed and towed at the vehicle owner’s sole expense, without prior notice.

Management reserves the right to enforce these rules at its discretion to ensure access and safety for all tenants.